:root {
  --bg: #0b1020;
  --sidebar-bg: #080d18;
  --surface: #111827;
  --surface-2: #162033;
  --surface-3: #1f2937;
  --field-bg: #0f172a;
  --field-line: #334155;
  --item-bg: #0f172a;
  --item-line: #263247;
  --calendar-bg: #101827;
  --calendar-muted-bg: #0c1320;
  --hover-bg: rgba(56, 189, 248, 0.04);
  --line: #2f3b52;
  --text: #e5e7eb;
  --text-soft: #cbd5e1;
  --table-head: #a7b5c8;
  --muted-strong: #64748b;
  --muted: #9ca3af;
  --primary: #38bdf8;
  --primary-strong: #0ea5e9;
  --success: #22c55e;
  --warning: #f59e0b;
  --danger: #ef4444;
  --purple: #a78bfa;
  --radius: 8px;
  --shadow: 0 16px 50px rgba(0, 0, 0, 0.22);
  color-scheme: dark;
}

html[data-theme="light"] {
  --bg: #f3f6fb;
  --sidebar-bg: #ffffff;
  --surface: #ffffff;
  --surface-2: #eef4fb;
  --surface-3: #e2e8f0;
  --field-bg: #ffffff;
  --field-line: #cbd5e1;
  --item-bg: #f8fafc;
  --item-line: #d9e2ef;
  --calendar-bg: #ffffff;
  --calendar-muted-bg: #f1f5f9;
  --hover-bg: rgba(14, 165, 233, 0.08);
  --line: #d6dfec;
  --text: #111827;
  --text-soft: #334155;
  --table-head: #475569;
  --muted-strong: #64748b;
  --muted: #64748b;
  --shadow: 0 16px 42px rgba(15, 23, 42, 0.08);
  color-scheme: light;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 15px;
  line-height: 1.5;
}

a {
  color: var(--primary);
  text-decoration: none;
}

a:hover {
  color: var(--primary-strong);
}

.app-shell {
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  min-height: 100vh;
}

.sidebar {
  background: var(--sidebar-bg);
  border-right: 1px solid var(--line);
  padding: 24px 18px;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  color: var(--text);
  margin-bottom: 28px;
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: var(--radius);
  background: linear-gradient(135deg, #0ea5e9, #22c55e);
  color: #04111f;
  font-weight: 800;
}

.brand strong,
.brand small {
  display: block;
}

.brand small,
.profile small,
.eyebrow,
.empty,
small {
  color: var(--muted);
}

.nav {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.nav a,
.nav-section {
  border-radius: var(--radius);
  padding: 10px 12px;
}

.nav a {
  color: var(--text-soft);
}

.nav a:hover {
  background: var(--surface-2);
  color: var(--text);
}

.nav a.active {
  background: linear-gradient(135deg, rgba(56, 189, 248, 0.16), rgba(34, 197, 94, 0.09));
  color: var(--text);
  border: 1px solid rgba(56, 189, 248, 0.35);
}

.nav-section {
  margin-top: 16px;
  color: var(--muted-strong);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}

.main {
  min-width: 0;
  padding: 28px;
}

.topbar {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: center;
  margin-bottom: 24px;
}

.topbar h1 {
  margin: 4px 0 0;
  font-size: 28px;
  line-height: 1.1;
}

.profile {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 14px;
  text-align: right;
  flex-wrap: wrap;
}

.theme-toggle {
  min-width: 74px;
}

.panel,
.metric-card,
.ticket-header {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.panel {
  padding: 18px;
  margin-bottom: 18px;
}

.narrow {
  max-width: 900px;
}

.panel-header {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  margin-bottom: 16px;
}

.panel-header h2,
.calendar-toolbar h2,
.ticket-title-row h2 {
  margin: 0;
  font-size: 18px;
}

.actions,
.form-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 18px;
}

.metric-grid.compact {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.insight-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.insight-card {
  display: grid;
  gap: 4px;
  padding: 14px 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--text);
}

.insight-card:hover {
  border-color: rgba(56, 189, 248, 0.5);
  background: var(--surface-2);
}

.insight-card span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.insight-card strong {
  font-size: 24px;
  line-height: 1.1;
}

.metric-card {
  padding: 18px;
}

.metric-card span,
.metric-card small {
  display: block;
}

.metric-card strong {
  display: block;
  margin: 10px 0 8px;
  font-size: 34px;
  line-height: 1;
}

.metric-card.success strong {
  color: var(--success);
}

.metric-card.danger strong,
.text-danger {
  color: var(--danger);
}

.layout-two {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(320px, 0.65fr);
  gap: 18px;
}

.timeline-layout {
  grid-template-columns: minmax(0, 1.1fr) minmax(320px, 0.75fr);
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  padding: 8px 13px;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.button-primary {
  background: var(--primary);
  color: #04111f;
}

.button-secondary {
  background: var(--surface-2);
  color: var(--text);
  border-color: var(--field-line);
}

.button-ghost {
  background: transparent;
  color: var(--text-soft);
  border-color: var(--line);
}

.button-danger {
  background: var(--danger);
  color: white;
}

.quick-filters {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}

.quick-filter {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-height: 38px;
  padding: 8px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--item-bg);
  color: var(--text-soft);
  font-weight: 700;
}

.quick-filter strong {
  min-width: 28px;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--surface-3);
  color: var(--text);
  text-align: center;
}

.quick-filter.active {
  border-color: rgba(56, 189, 248, 0.65);
  color: var(--text);
  background: rgba(56, 189, 248, 0.12);
}

.full {
  width: 100%;
}

.input,
input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--field-line);
  border-radius: var(--radius);
  background: var(--field-bg);
  color: var(--text);
  padding: 10px 12px;
  font: inherit;
}

textarea {
  resize: vertical;
}

.checkbox {
  width: auto;
}

.field {
  min-width: 0;
}

.field.is-hidden {
  display: none;
}

.field label,
.form-stack label {
  display: block;
  margin-bottom: 7px;
  color: var(--text-soft);
  font-weight: 700;
}

.field small {
  display: block;
  margin-top: 6px;
}

.check-line {
  display: flex !important;
  align-items: center;
  gap: 10px;
  margin-top: 28px;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.form-grid .field:has(textarea),
.form-grid .field:has(input[type="file"]),
.form-grid .form-actions,
.form-grid .message {
  grid-column: 1 / -1;
}

.form-grid.compact {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.form-stack {
  display: grid;
  gap: 16px;
}

.filters {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) repeat(3, minmax(150px, 220px)) auto;
  gap: 10px;
  align-items: end;
}

.appointment-filters {
  grid-template-columns: minmax(180px, 220px) minmax(150px, 210px) minmax(180px, 240px) repeat(5, auto);
}

.filter-field {
  display: grid;
  gap: 6px;
}

.filter-field span {
  color: var(--text-soft);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.period-note {
  margin: 12px 0 0;
  color: var(--muted);
}

.report-filters {
  grid-template-columns: repeat(4, minmax(160px, 1fr));
}

.report-filters .button {
  align-self: end;
}

.table-wrap {
  width: 100%;
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
}

th,
td {
  padding: 12px 10px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  vertical-align: top;
}

th {
  color: var(--table-head);
  font-size: 12px;
  text-transform: uppercase;
}

tr:hover td {
  background: var(--hover-bg);
}

.table-subline {
  display: block;
  margin-top: 3px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  border-radius: 999px;
  padding: 3px 9px;
  font-size: 12px;
  font-weight: 800;
  border: 1px solid transparent;
  white-space: nowrap;
}

.badge-info {
  color: #bae6fd;
  border-color: rgba(56, 189, 248, 0.45);
  background: rgba(56, 189, 248, 0.12);
}

.badge-warning {
  color: #fde68a;
  border-color: rgba(245, 158, 11, 0.45);
  background: rgba(245, 158, 11, 0.12);
}

.badge-primary {
  color: #bfdbfe;
  border-color: rgba(59, 130, 246, 0.45);
  background: rgba(59, 130, 246, 0.12);
}

.badge-purple {
  color: #ddd6fe;
  border-color: rgba(167, 139, 250, 0.45);
  background: rgba(167, 139, 250, 0.12);
}

.badge-success {
  color: #bbf7d0;
  border-color: rgba(34, 197, 94, 0.45);
  background: rgba(34, 197, 94, 0.12);
}

.badge-danger {
  color: #fecaca;
  border-color: rgba(239, 68, 68, 0.45);
  background: rgba(239, 68, 68, 0.12);
}

.badge-muted {
  color: var(--text-soft);
  border-color: #475569;
  background: rgba(148, 163, 184, 0.12);
}

.priority-dot,
.swatch {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  margin-right: 8px;
}

.swatch {
  width: 14px;
  height: 14px;
}

.status-list,
.priority-list,
.agenda-list,
.file-list {
  display: grid;
  gap: 10px;
}

.status-row,
.priority-row {
  display: grid;
  grid-template-columns: 160px minmax(100px, 1fr) 44px;
  gap: 12px;
  align-items: center;
}

.priority-row {
  grid-template-columns: auto 1fr auto;
  padding: 10px;
  background: var(--item-bg);
  border-radius: var(--radius);
}

.agenda-summary-row {
  grid-template-columns: 140px 1fr auto;
  padding: 10px;
  background: var(--item-bg);
  border-radius: var(--radius);
}

.bar {
  height: 8px;
  border-radius: 999px;
  background: var(--item-bg);
  overflow: hidden;
}

.bar span {
  display: block;
  height: 100%;
  background: linear-gradient(90deg, var(--primary), var(--success));
}

.sla-meter {
  width: min(140px, 100%);
  height: 7px;
  margin-bottom: 6px;
  border-radius: 999px;
  background: var(--surface-3);
  overflow: hidden;
}

.sla-meter span {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: var(--success);
}

.sla-meter.warning span {
  background: var(--warning);
}

.sla-meter.danger span {
  background: var(--danger);
}

.sla-meter.done span {
  background: var(--primary);
}

.agenda-item,
.calendar-event,
.file-list a {
  display: block;
  padding: 10px;
  border-radius: var(--radius);
  background: var(--item-bg);
  border: 1px solid var(--item-line);
}

.agenda-item strong,
.agenda-item span,
.agenda-item small {
  display: block;
}

.ticket-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  padding: 22px;
  margin-bottom: 18px;
}

.ticket-title-row {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.ticket-header p {
  margin: 12px 0 0;
  color: var(--text-soft);
}

.ticket-meta-strip {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 14px;
}

.ticket-meta-strip span {
  padding: 7px 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--item-bg);
  color: var(--muted);
}

.ticket-meta-strip strong {
  color: var(--text);
}

.ticket-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.details {
  display: grid;
  grid-template-columns: 150px minmax(0, 1fr);
  gap: 10px 14px;
  margin: 0;
}

.details dt {
  color: var(--muted);
}

.details dd {
  margin: 0;
}

.timeline {
  display: grid;
  gap: 14px;
}

.timeline-item {
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--item-bg);
}

.timeline-item p {
  margin: 10px 0 0;
}

.timeline-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  color: var(--muted);
}

.workflow {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.workflow-step {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 8px;
  align-items: center;
  min-height: 42px;
  padding: 9px 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--item-bg);
  color: var(--muted);
}

.workflow-step span {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--muted-strong);
}

.workflow-step.done {
  color: var(--text-soft);
}

.workflow-step.done span {
  background: var(--success);
}

.workflow-step.current {
  border-color: rgba(56, 189, 248, 0.7);
  color: var(--text);
  background: rgba(56, 189, 248, 0.1);
}

.workflow-step.current span {
  background: var(--primary);
}

.sla-detail {
  max-width: 620px;
}

.file-list.inline {
  margin-top: 10px;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
}

.calendar-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

.calendar-grid {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
}

.calendar-head {
  margin-bottom: 1px;
}

.calendar-head strong {
  padding: 10px;
  background: var(--item-bg);
  text-align: center;
  color: var(--table-head);
}

.calendar-day {
  min-height: 132px;
  background: var(--calendar-bg);
  padding: 8px;
}

.calendar-day.muted {
  background: var(--calendar-muted-bg);
  color: var(--muted-strong);
}

.calendar-day.today {
  outline: 2px solid var(--primary);
  outline-offset: -2px;
}

.day-number {
  font-weight: 800;
  margin-bottom: 8px;
}

.calendar-event {
  padding: 7px;
  margin-bottom: 6px;
  font-size: 12px;
}

.calendar-event strong,
.calendar-event span,
.calendar-event small {
  display: block;
}

.messages {
  display: grid;
  gap: 10px;
  margin-bottom: 18px;
}

.message {
  border-radius: var(--radius);
  padding: 12px 14px;
  border: 1px solid var(--field-line);
  background: var(--item-bg);
}

.message.success {
  border-color: rgba(34, 197, 94, 0.45);
  color: #bbf7d0;
}

.message.error,
.error-text {
  border-color: rgba(239, 68, 68, 0.45);
  color: #fecaca;
}

.pagination {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  align-items: center;
  margin-top: 16px;
}

.pagination a {
  padding: 8px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.row-actions {
  display: flex;
  gap: 12px;
  justify-content: flex-end;
}

.danger-link {
  color: #fca5a5;
}

.context-line {
  margin-bottom: 14px;
  color: var(--text-soft);
}

.json-preview {
  max-width: 360px;
  white-space: pre-wrap;
  color: var(--text-soft);
  margin: 0;
  font-size: 12px;
}

.change-list {
  display: grid;
  gap: 8px;
  max-width: 460px;
}

.change-list div {
  display: grid;
  gap: 2px;
  padding: 8px;
  border: 1px solid var(--item-line);
  border-radius: var(--radius);
  background: var(--item-bg);
}

.change-list strong {
  color: var(--text);
}

.login-page {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
  position: relative;
}

.login-card {
  width: min(100%, 420px);
  padding: 28px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.login-card h1 {
  margin: 6px 0 22px;
}

.login-brand {
  margin-bottom: 20px;
}

.login-theme-toggle {
  position: fixed;
  top: 20px;
  right: 20px;
}

.login-divider {
  display: grid;
  grid-template-columns: 1fr auto 1fr;
  gap: 12px;
  align-items: center;
  margin: 20px 0 14px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.login-divider::before,
.login-divider::after {
  content: "";
  height: 1px;
  background: var(--line);
}

.social-login-grid {
  display: grid;
  gap: 10px;
}

.social-button {
  width: 100%;
}

@media (max-width: 1100px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: static;
    height: auto;
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .nav {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  }

  .nav-section {
    grid-column: 1 / -1;
  }

  .metric-grid,
  .metric-grid.compact,
  .insight-grid,
  .layout-two {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .workflow {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .filters,
  .report-filters {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  .main {
    padding: 18px;
  }

  .topbar,
  .ticket-header,
  .panel-header,
  .calendar-toolbar {
    align-items: stretch;
    flex-direction: column;
  }

  .profile {
    justify-content: space-between;
    text-align: left;
  }

  .metric-grid,
  .metric-grid.compact,
  .insight-grid,
  .layout-two,
  .form-grid,
  .form-grid.compact,
  .filters,
  .report-filters {
    grid-template-columns: 1fr;
  }

  .status-row {
    grid-template-columns: 1fr;
  }

  .workflow {
    grid-template-columns: 1fr;
  }

  .calendar-grid {
    min-width: 760px;
  }

  .calendar-toolbar + .calendar-grid,
  .calendar-head {
    overflow-x: auto;
  }

  .details {
    grid-template-columns: 1fr;
  }
}


.ticket-status-filter {
  position: relative;
  min-width: 240px;
}

.ticket-status-filter summary {
  list-style: none;
}

.ticket-status-filter summary::-webkit-details-marker {
  display: none;
}

.ticket-status-filter .multi-select-summary {
  align-items: center;
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  min-height: 44px;
}

.ticket-status-filter .multi-select-summary::after {
  border-bottom: 2px solid currentColor;
  border-right: 2px solid currentColor;
  content: "";
  height: 8px;
  margin-left: auto;
  opacity: .75;
  transform: rotate(45deg);
  width: 8px;
}

.ticket-status-filter[open] .multi-select-summary::after {
  transform: rotate(225deg);
}

.ticket-status-filter .multi-select-menu {
  background: var(--panel, #111827);
  border: 1px solid var(--border, #334155);
  border-radius: 12px;
  box-shadow: 0 18px 40px rgba(0, 0, 0, .35);
  left: 0;
  max-height: 320px;
  overflow: auto;
  padding: 8px;
  position: absolute;
  right: 0;
  top: calc(100% + 8px);
  z-index: 40;
}

.ticket-status-filter .multi-select-option {
  align-items: center;
  border-radius: 10px;
  color: var(--text, #e5e7eb);
  cursor: pointer;
  display: flex;
  font-weight: 700;
  gap: 10px;
  padding: 10px 12px;
}

.ticket-status-filter .multi-select-option:hover {
  background: var(--surface, #1f2937);
}

.ticket-status-filter input[type="checkbox"] {
  accent-color: var(--accent, #38bdf8);
  height: 16px;
  width: 16px;
}

/* Multi-status ticket filter */
.ticket-status-filter {
  min-width: 260px;
  position: relative;
}

.ticket-status-filter summary {
  list-style: none;
}

.ticket-status-filter summary::-webkit-details-marker {
  display: none;
}

.ticket-status-filter .multi-select-summary {
  align-items: center;
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  min-height: 44px;
}

.ticket-status-filter .multi-select-summary::after {
  border-bottom: 2px solid currentColor;
  border-right: 2px solid currentColor;
  content: "";
  height: 8px;
  margin-left: 12px;
  opacity: .75;
  transform: rotate(45deg);
  width: 8px;
}

.ticket-status-filter[open] .multi-select-summary::after {
  transform: rotate(225deg);
}

.ticket-status-filter .multi-select-menu {
  background: var(--panel, #111827);
  border: 1px solid var(--border, #334155);
  border-radius: 12px;
  box-shadow: 0 18px 40px rgba(0, 0, 0, .28);
  left: 0;
  max-height: 320px;
  overflow: auto;
  padding: 8px;
  position: absolute;
  right: 0;
  top: calc(100% + 8px);
  z-index: 50;
}

.ticket-status-filter .multi-select-option {
  align-items: center;
  border-radius: 10px;
  color: var(--text, #e5e7eb);
  cursor: pointer;
  display: flex;
  font-weight: 700;
  gap: 10px;
  padding: 10px 12px;
}

.ticket-status-filter .multi-select-option:hover {
  background: var(--surface, #1f2937);
}

.ticket-status-filter input[type="checkbox"] {
  accent-color: var(--accent, #38bdf8);
  height: 16px;
  width: 16px;
}